UNITED KINGDOM (MAINLAND)
- Standard Signed For Delivery (3-5 working days): £5.00
- FREE on orders over £70
- Royal Mail Tracked 24 (1-2 working days): £7.95
- Please note that orders must be placed before 12 noon for 1-2 day delivery (Monday to Friday).
- Orders placed after 12 noon (Monday to Friday) will be processed the day after and delivered 1-2 days after that.
- Order placed after 12 noon on a Friday, or on a Saturday or Sunday, will be processed on the Monday and delivered on the Tuesday or Wednesday.
DELIVERY OUTSIDE OF MAINLAND UNITED KINGDOM
We deliver to the following locations:
UK CHANNEL ISLANDS
- Standard Delivery (5-7 working days): £20.00
REPUBLIC OF IRELAND
- Standard Delivery (5-7 working days): £20.00
EUROPE
- Standard Delivery (5-7 working days): £20.00
USA & CANADA
- Standard Delivery (5-7 working days): £45.00
INDIA & PAKISTAN
- Standard Delivery (5-7 working days): £60.00
If you wish for delivery to a country not listed here, please contact us at customercare@mixmyscent.com and we’ll see if we can make it happen for you.
Unfortunately Mix My Scent is unable to deliver to PO Box addresses as a signature is required on delivery.
CUSTOMS & IMPORT CHARGES
For orders outside of Mainland UK, you as the customer are liable for any local taxes and import duties at the point where the goods are imported into your country. Mix My Scent cannot be held responsible for any such charges.
IF YOU HAVEN’T RECEIVED YOUR ORDER
If your order has not arrived after 7 working days, please contact us at customercare@mixmyscent.com and we will investigate.
Please note that delivery times may take longer at certain times of the year, such as the festive season. Unfortunately, this is out of our control.
RETURNS
RETURNING AN ITEM
You may return items bought at MIXMYSCENT.COM in their original, unused and saleable condition for a refund or exchange within 14 working days of receipt. You are not required to give us any reason for doing so, however proof of purchase (order number) is required.
You will be required to organise and pay for the return of the items to us. Before doing so, please contact us at customercare@mixmyscent.com for a returns reference. Return address is: Mix My Scent Ltd, Manor Farm, Crag Lane, Killinghall, Harrogate HG3 2BD.
Please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.
We cannot accept liability for returned goods lost or damaged in transit.
INCORRECT DELIVERY
If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting us as at customercare@mixmyscent.com within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.
GOODS DAMAGED IN TRANSIT
If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.
PROCESSING TIME
If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.
If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.
