FAQs - MIXMY

Firstly, make sure any leftover wax is completely cool and solid, then place the candle glass in the freezer for approximately one hour or until the residual wax becomes brittle. Using your fingers, push down firmly on one side of the wax to release the wick and wax in one piece, and discard.

Never pour liquid wax down the drain.

Clean the glass using warm, soapy water and a soft cloth, while avoiding any harsh or abrasive cleaning products as these can damage or scratch the internal decoration. For the same reason, it is important cutlery or sharp utensils are not used to remove the wick or wax.

When burning your scented candle, we recommend you burn it for between 2 and 4 hours, allowing the surface wax to melt completely. This will ensure a clean, even burn. This is especially important on the very first burn, as it will prevent the wax from tunneling on future burns.

Due to the thickness of MIXMY glass, it does not get as hot as most standard cylindrical candle glass. For this reason, it is normal for some residual wax to stick to the internal sides of the glass during the early stages of use. This will eventually burn off as the flame nears the lower half of the glass, leaving the sides of the glass clean.

We recommend you do not put MIXMY glass in the dishwasher as this can damage the internal decoration.

Once the MIXMY Primary Candle or Primary Candle Refill has finished, we recommend you remove the wick and any residual wax by placing the glass in the freezer for at least an hour until the wax becomes brittle. Using your fingers, push down firmly on one side of the wax to release the wick and wax in one piece, and discard. Never pour liquid wax down the drain.