FAQs - MIXMY

Firstly, make sure any leftover wax is completely cool and solid, then place the candle glass in the freezer for approximately one hour or until the residual wax becomes brittle. Using your fingers, push down firmly on one side of the wax to release the wick and wax in one piece, and discard.

Never pour liquid wax down the drain.

Clean the glass using warm, soapy water and a soft cloth, while avoiding any harsh or abrasive cleaning products as these can damage or scratch the internal decoration. For the same reason, it is important cutlery or sharp utensils are not used to remove the wick or wax.

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When burning your scented candle, we recommend you burn it for between 2 and 4 hours, allowing the surface wax to melt completely. This will ensure a clean, even burn. This is especially important on the very first burn, as it will prevent the wax from tunneling on future burns.

Due to the thickness of MIXMY glass, it does not get as hot as most standard cylindrical candle glass. For this reason, it is normal for some residual wax to stick to the internal sides of the glass during the early stages of use. This will eventually burn off as the flame nears the lower half of the glass, leaving the sides of the glass clean.

If you’re finding the candle burns down the centre leaving a large amount of unused wax on the sides, this could be because you’re not burning it for long enough, particularly on the very first burn. To prevent ‘tunnelling’, you should burn your candle long enough for the surface wax to melt completely to the edges – generally between 2 and 4 hours with MIXMY candles.

‘Tunnelling’ is where the candle burns down the centre leaving a large amount of unused wax on the sides. If this has happened with your MIXMY candle or refill, it is very likely due to not being burned for long enough, particularly on the very first burn.

Your candle should burn long enough for the surface wax to melt completely to the edges – generally between 2 and 4 hours.

This is especially important on the very first burn, because if you don’t, you’re almost guaranteed to get tunnelling. This is because wax has what is called a ‘memory’ – so even when wax appears to have solidified, it will continue to harden over time. Wax that has melted and cooled again yesterday, will always be softer than wax that has been left for longer.
So if you light your new candle and blow it out before the wax has melted to the edges, the second time you light the candle, only the softer wax in the centre will continue to melt as it requires less thermal energy than the much harder wax around the edge – resulting in tunnelling.

We recommend you do not put MIXMY glass in the dishwasher as this can damage the internal decoration.

Once the MIXMY Primary Candle or Primary Candle Refill has finished, we recommend you remove the wick and any residual wax by placing the glass in the freezer for at least an hour until the wax becomes brittle. Using your fingers, push down firmly on one side of the wax to release the wick and wax in one piece, and discard. Never pour liquid wax down the drain.

MIXMY candles and refills contain nothing but 100% natural wax and fragrance, and are free from paraffin, bleaches, dyes, palm oil, lead and tin. Certain fragrances can affect the colour of the wax, and over time, may cause the wax to change colour. As we do not use bleaches and dyes, the colour variation in the wax becomes a feature of MIXMY candles and refills. Certain fragrance ingredients such as citrus and vanillin can change the colour of the wax in a very short period of time, and can intensify in colour there afterwards, so wax discolouration does not necessarily mean the candle is old.